Every now and then, in the virtual columns of BBC staff organ, Ariel, a manager has to defend what seems, to the outsider, indefensible. The BBC's Information and Archive team have decided that the charge to researchers for borrowing a book from an external library is trebling, to £48.50 a pop.
Peter Skinner, Head of Archive Operations, enjoys a trip round the linguistic houses.
Unfortunately, we cannot continue to subsidise this facilitation but we are able to maintain it by absorbing it into our chargeable mediated research offerings.
The new charge reflects the average cost of 30 minutes of mediated research plus the flat rate cost for charges levied by the supplying libraries. Obviously it is disappointing to have to pass on the true delivery costs to our customers but we feel this solution does allow us to continue providing this useful service to production colleagues who really value it.
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